Hankyu Hakata is a department store connected to Hakata Station, with a food hall and shops for luxury goods and fashion. On basement floor 1, shoppers can buy sushi boxes, desserts and local sweets, and eat food-hall items at individual seats. At the information desk on floor 1, visitors show a passport to receive a mobile guest coupon, and tax-free processing is done on floor M3 between floors 2 and 3 within the same day's business hours. The layout is complex at first because of the crowds and the number of stores, and the tax-free counter has long waits.