Hotel New Otani Tokyo Executive House Zen is a hotel in Tokyo that combines guest rooms with dedicated lounge service. The lounge holds six food presentations a day and pours free-flow drinks that include champagne. Check-in takes place at a dedicated counter on the 11th floor rather than the main building's general counter, and rooms hold an espresso machine along with Ibo green tea and hojicha tea bags. During busy periods, lounge orders are missed and food comes out unevenly, so the service does not keep up.